An SSL certificate is what enables https:// on your website and puts the padlock in the browser. All of our hosting plans support SSL — the details of what's included vary by plan.
What's included by plan
| Plan | SSL coverage |
|---|---|
| Starter | Basic SSL for your primary domain |
| Medium | Enhanced SSL for your primary domain |
| Professional | Enhanced SSL for every domain on your account |
| VPS / Dedicated | SSL for every domain on your server |
If you have additional domains on a Starter or Medium plan and want SSL coverage for those as well, open a ticket and we can discuss options — there's an SSL addon available that extends coverage to all domains on your account.
How it works
- Your domain's nameservers are pointed at our servers (see How do I change my nameservers?).
- DNS propagates — typically within a few hours.
- You open a ticket letting us know the domain is ready.
- We issue and install an SSL certificate for your domain (and its
www.version). - The certificate renews itself every 90 days from that point on — you don't need to do anything further.
Why is my site still showing "Not Secure"?
A few common reasons, in rough order of likelihood:
- SSL hasn't been activated yet. If this is the first time you're setting up the domain with us, you need to request it via a ticket. Once we've set it up, it won't need to be requested again.
- DNS hasn't finished propagating yet. SSL can only be installed once DNS resolves to our servers. If you just updated nameservers, wait a few hours and check again. You can verify with whatsmydns.net.
- Your site is still loading resources over HTTP. Your hosting has an SSL certificate, but the page itself still references images, scripts, or stylesheets with
http://instead ofhttps://. Browsers call this a "mixed content" warning. Update the URLs in your site to usehttps://— for WordPress, a search-replace in the database fixes this quickly. - HTTPS redirect isn't enabled. If your site loads correctly at
https://yourdomain.combuthttp://yourdomain.comdoesn't redirect to HTTPS, you need to force HTTPS. We can enable this on request, or you can add a redirect rule to your site's.htaccessfile. - Domain isn't pointing to our servers. If your domain's nameservers are somewhere else (Cloudflare, another host), an SSL certificate can't be installed on our end. Either update the nameservers, or install an SSL certificate on whichever service is actually serving the site.
See Activate SSL and fix Not Secure warnings for step-by-step troubleshooting.
I need a wildcard or EV certificate
We offer standalone Sectigo-branded certificates on our SSL Certificates page if you need a wildcard or EV (green-bar) certificate beyond what your plan includes. These are separate from the SSL that comes with your hosting.
Related articles
- Activate SSL and fix Not Secure warnings
- How do I change my nameservers?
- DNS propagation — what it is and how to check it
Still stuck? Open a support ticket
