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Domain Name Registrations and Transfers

Do domains include privacy protection?

Privacy protection is included free of charge for .ca domains. Make sure to choose "Canadian Citizen" as the registrant type when registering your domain. Please note that as per CIRA policy, if you choose the "Corporation" registrant type, privacy protection cannot be enabled.
Privacy protection is available for .com and other domains for a small additional charge.

Can I control my DNS records?:

Yes! You will have complete control over all your DNS records (A, CNAME, MX, PTR, TXT, etc) included for free in our DNS Zone Manager.

Can I forward my domain somewhere else?

Yes! Domain forwarding is included free of charge for all domains!

What is involved in transferring a domain from another registrar?

Once you complete the order for a domain transfer on our site, CIRA will send an email to the current administrative contact of the domain to approve the transfer. The email will contain instructions for approving the transfer. It's quite straightforward, you simply click the link in the email to log in to your CIRA account, and click on the link to approve the transfer. The entire process is usually complete within an hour.

Is there any downtime when transferring a domain to CanSpace?

No, there is absolutely no downtime when you transfer a domain to CanSpace. Your nameserver settings are all retained, and there will be absolutely no interruption of service whatsoever.

What happens if I renew or transfer my domain before it expires? Do I lose the time I've already paid for?

No! There is nothing lost by transferring or renewing early - in fact, it's highly recommended you do so long before the renewal date in case you forget and your domain ends up expiring. When you renew or transfer your domain, the period of time you choose is added on to the end of the current expiry date. Say for example your domain currently expires on July 5th, 2013. If you transfer your domain on January 10th, 2010 and choose a period of 2 years, once the transfer is completed the new expiry date would be July 5th, 2015.

Can I transfer my domain to another person?

Certainly! Simply open a support ticket with this request and it will be completed promptly.

Can I use Google Apps with my domain?

Definitely! You can use our free DNS Zone Manager to set everything up.
Alternatively, you can let CanSpace handle the setup for you! For a one-time fee of $14.99, we will configure all the required records (including all MX and CNAME entries), verify your Google Apps account, and include lifetime hosting on our own DNS servers. To order this service, please open a support ticket in our client area

Web Hosting

Where are your servers located?

CanSpace has servers located in datacentres throughout Canada, including British Columbia, Ontario, and Quebec.

Is all data kept within Canadian borders?

Yes! ALL of our servers are located within Canadian borders and absolutely no data is ever stored outside Canada. We have many large government clients for whom this is a necessity, and you can rest assured that your data will only ever be stored in Canada, and subject only to Canadian laws.

What control panel software do you use?

At CanSpace we use the industry standard control panel - cPanel. And as with all software on CanSpace servers, the cPanel version is updated on a nightly basis.

cPanel is included free with all hosting accounts. Unlike other hosting providers, we leave all features enabled - including the backup features. This allows you to easily transfer to another hosting provider if you wish - but we are so confident in our services we don't think you will ever make that choice! Unlike other hosting providers we do not use proprietary software or go out of our way to lock our clients in.

How often are backups made?

All accounts are backed up nightly and generally a week's worth of backups are retained. Client's are also free to use their cPanel control panel to make automatic backups that they can have uploaded off site, or emailed to them.

What automatic script installation software do you use?

We use both Installatron and Softaculous - the industry leading web application auto-installers and auto-upgraders. Users are able to install, manage, and upgrade a growing list of web applications at the click of a button such as Wordpress, Coppermine, phpBB, Joomla, Gallery, Mambo, osCommerce, PHP-Nuke, Xoops, Zen Cart, and many, many more.

Both Installatron and Softaculous are considered the leading script auto-installation packages available, and have many benefits over others such as Fantastico De Luxe. Updates to your installed applications are made available nearly instantly, so you can make sure you website applications are always kept up to date and secure. Users can create and restore snapshots/backups of installed applications at any time, and the installers will even offer to create a backup prior to upgrading an installed application so that the upgrade can be reverted if something doesn't work out.

How is my website kept secure?

All of our servers are located behind finely tuned, and actively monitored firewalls. Our firewall logs are monitored 24/7 for any suspicious activity, and server software is upgraded nightly to ensure any potential exploits are closed immediately. We also provide our clients with a web application firewall (WAF), based on regularly updated OWASP rules. This prevents against hack attempts to software like Wordpress, Joomla, and even custom software - even when not properly patched. Just another added benefit that CanSpace makes available to its clients that most web hosting providers do not. All of our email servers are also accessible securely through SSL. This includes both our IMAP and POP servers, as well as all our included webmail clients.

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