How do I log in to WHM?

WHM (Web Host Manager) is the server-level control panel for reseller hosting plans. It's where you create cPanel accounts for your clients, set up hosting packages, manage DNS, and control everything across all your sub-accounts. This article covers how to log in.

Method 1 — direct login

1. Open your Welcome Email from CanSpace — the one you received when your reseller plan was set up. It contains a WHM URL in the format https://yourserver.canspace.ca:2087 along with your username and password.
2. Paste the WHM URL into your browser.
3. Enter your reseller username and password, then click Log in.

Method 2 — single sign-on from the CanSpace client area

If you'd rather not keep the WHM password on hand, you can jump straight to WHM from your CanSpace client area.

1. Log in to the client area.
2. Click Services in the top navigation, then My Services.
3. Click your reseller hosting service to open its management page.
4. On the left sidebar under Actions, click Log in to WHM. A new tab opens straight into WHM — no password needed.

What you'll see when you log in

WHM is a big interface. The left sidebar lists everything grouped into categories (Server Configuration, Account Functions, Packages, DNS, etc.). The main area shows a Favorites panel and basic server info.

The most useful tools you'll want to find first:

• Create a New Account (under Account Functions) — creates a new cPanel account for one of your clients. See How do I create a new cPanel account?
• Add a Package (under Packages) — defines a hosting "plan" with specific resource limits you can then assign to client accounts. See How do I create new packages?
• List Accounts (under Account Information) — shows every sub-account on your reseller plan, with quick actions (suspend, terminate, log in as user, modify).
• Modify an Account (under Account Functions) — change an account's plan, disk quota, contact email, etc.
• Manage Account Suspension — suspend a client who hasn't paid; unsuspend once they do.

Can't log in?

• "Invalid login": make sure you're using the reseller username (the one from your Welcome Email) and the matching password. This is separate from your CanSpace client area login.
• "Your connection is not private" / "Certificate error": the server's hostname (e.g. yourserver.canspace.ca) has an SSL certificate that covers it directly — make sure you're using that exact hostname, not a custom one that's still propagating.
• "Connection refused" or timeout: your network (ISP, corporate firewall, coffee shop WiFi) may block port 2087. Try from a different network. If it's consistently blocked, open a support ticket with the IP you're connecting from and we'll investigate.
• IP blocked by firewall: too many failed login attempts can block your IP. Open a ticket from another network and we can unblock.

Resetting your WHM password

In WHM, go to Server Configuration → Change Password. If you're locked out entirely, open a support ticket with your reseller domain and we can reset it for you.

Related articles

• How do I create a new cPanel account?
• How do I create new packages for new cPanel accounts?
• How do I log in to cPanel?

Still stuck? Open a support ticket