This article covers how to see what you owe, pay an invoice, and — if you'd rather not think about it — set your services to auto-renew so we charge your card automatically when invoices are due.
Find your invoices
- Log in to your client area.
- Click Billing in the top menu, then My Invoices.
- You'll see a list of all invoices on your account, each marked as Unpaid, Paid, Cancelled, or Refunded.
The dashboard homepage also shows any unpaid invoices in a banner at the top — you can jump straight to payment from there.
Pay an invoice
Click any unpaid invoice to open it, review the line items, and click Pay Now at the top. You'll be prompted to choose a payment method.
Pay with a card on file
If you've paid before with a credit or debit card, the card is saved on your account and available as an option. Select it, confirm the amount, and complete the payment. Funds are taken immediately and the invoice is marked paid.
Pay with a new card
If you haven't paid before, or want to use a different card, choose Credit Card and enter the details on the next page. We accept Visa and Mastercard (both credit and debit). We do not accept American Express. The card is saved for future invoices unless you opt out.
Pay by Interac e-Transfer
For Canadian clients who prefer not to pay by card, we accept Interac e-Transfer. Select Interac e-Transfer as the payment method and follow the instructions on the invoice — you'll send the transfer to the address shown, referencing your invoice number. We mark the invoice paid manually after the transfer lands, usually within the same business day. For the most up-to-date details, see Payment methods we accept.
Set up auto-renew (recommended)
If you'd rather not get billing reminders every month or year, enable auto-renew so we charge your saved card when an invoice is due. This happens automatically and ensures no service lapses due to a missed invoice.
Auto-renew applies to services (hosting, VPS, dedicated servers, reseller plans, addons) and is controlled per-service:
- In the client area, click Services and click the service you want.
- In the sidebar, look for the auto-renew toggle.
For domain renewals specifically, the auto-renew toggle is per-domain under Domains → My Domains. See How do I set my domain to renew automatically?
Save or update the card on file
If your credit card has expired, been replaced, or you want to switch which card is used for auto-renewal:
- Go to Billing → Payment Methods.
- Click Add Payment Method to save a new card, or click the pencil icon beside an existing card to edit it.
- You can have multiple cards on file and mark one as the default for auto-renewal.
See Update your credit card information for a step-by-step walkthrough with screenshots.
What if a payment fails?
If a charge fails — expired card, insufficient funds, issuer declined — we'll email you and try again a day or two later. If it still fails, the invoice stays in Unpaid status and you can log in to retry manually. Your services remain active during this retry window.
If an invoice goes unpaid past its due date, a late fee may apply and the service it covers can be suspended until the invoice is settled. To avoid this, update the card on file (see above) as soon as you know it's changed, or switch to Interac e-Transfer if your card situation is in flux.
Invoice PDFs for your records
Every invoice has a Download button that produces a PDF with the full line-item breakdown and tax information — useful for expense tracking or submitting to your accountant. Paid invoices remain in your account indefinitely so you can pull older ones any time.
Related articles
- Payment methods we accept
- Update your credit card information
- How do I set my domain to renew automatically?
- How do I renew my domain?
Still stuck? Open a support ticket
